Contact

We answer every message ourselves, and we answer within one business day. If you are mid-hatch and something is going wrong, say so in the subject line and we will move you to the front.

How to reach us

What to tell us

Four lines get you a useful answer instead of three emails of back-and-forth:

• Which incubator you have, or are thinking of buying
• What day of incubation you are on
• What your display currently reads for temperature and humidity
• Your order number, if you already have one

Before you buy

If you are not sure which size fits what you are hatching, write to us before you order rather than after. A tray rated for 24 chicken eggs does not hold 24 goose eggs, and the wrong roller spacing is the most common reason a machine disappoints. We would rather lose the sale than sell you the wrong unit.

Schools and 4-H groups

We accept purchase orders. Email us your PO and we will invoice your school or district directly. Tell us the date the unit needs to arrive and we will confirm in writing whether we can meet it before you commit.

Orders, shipping and returns

Shipping is free on every US order, with delivery in 4 to 8 business days. You have 30 days from delivery to return an item in its original condition and packaging, with no restocking fee. Defective or incorrect items ship back at our cost.