Shipping policy

Where we ship

We ship to addresses in the United States.

Shipping cost

Shipping is free on every order, with no minimum. There is no separate handling charge.

How long it takes

Delivery takes 4 to 8 business days from the day you place your order. That window covers both the time we need to prepare and pack your order and the time the carrier needs to bring it to you. Business days are Monday to Friday and exclude US public holidays.

Orders placed on a weekend or a public holiday begin processing on the next business day.

Tracking

You will receive a tracking number by email as soon as your order ships. If you have not received tracking within 3 business days of ordering, email us and we will look into it.

Delays

Severe weather, carrier disruption and public holidays can push a delivery past the 8 business day window. If that happens we will tell you rather than wait for you to ask. If your order matters for a fixed date, such as a classroom hatch, email us before you order and we will confirm in writing whether we can meet it.

Wrong or incomplete addresses

We ship to the address exactly as entered at checkout. If an address is wrong or incomplete and the parcel comes back to us, we will contact you to arrange reshipment. Email us as soon as possible if you spot a mistake, and we will correct it if the order has not shipped.

Damaged in transit

If your parcel arrives visibly damaged, photograph it before opening and email us within 7 days of delivery. See our Refund Policy for what happens next.

Contact

Your Incubators
1908 Thomes Ave, Cheyenne, WY 82001, United States
Email: support@yourincubators.com
Hours: Monday to Friday, 9am to 5pm Eastern Time
We reply within one business day.