Refund policy

You have 30 days from the day your order is delivered to return an incubator for a refund. This policy is in addition to your rights under applicable law.

What can be returned

The item must be in its original condition and its original packaging, with all trays, cables, candlers and printed material included. An incubator that has been run empty to test it is still returnable. One that has been used for a live incubation cycle is not, for hygiene reasons.

Restocking fee

There is no restocking fee. We do not charge one under any circumstances.

Who pays for the return shipping

You changed your mind	You pay the return shipping
The item arrived damaged, defective or incorrect	We pay the return shipping

How to start a return

Email support@yourincubators.com with your order number and the reason for the return. We reply within one business day, Monday to Friday, 9am to 5pm Eastern Time, and we will send you return instructions. Do not ship anything back before you have those instructions, or we may not be able to identify your parcel.

Refunds

Once your return arrives we inspect it, and we issue the refund within 7 business days of that inspection. Refunds go back to the original payment method. Your bank or card issuer may take a few additional days to post it to your account.

Where a return is our fault, we refund the original shipping you paid, if any, along with the price of the item.

Damaged or incorrect items

If your incubator arrives damaged or is not what you ordered, email us within 7 days of delivery with photographs of the item and the packaging. We will replace it or refund it, at your choice, and we cover the return shipping.